Refund, Return & Cancellation Policy

1Overview

Because most items we produce are custom-made or personalised to your specifications (business cards, banners, packaging, apparel, branded materials, etc.), this policy explains when orders can be cancelled, and when a reprint, return, or refund applies. This policy should be read together with our Terms & Conditions and Shipping & Delivery Policy.

2Order Cancellations

You may cancel an order for a full refund at any time before production has started. Once an order has entered production (materials cut, printing, or manufacturing has begun), it can no longer be cancelled, as costs have already been incurred — in this case the order will proceed to completion and delivery. To cancel an order, contact us immediately with your order number; we will confirm whether production has started before processing a cancellation.

3Custom & Personalised Items

Because custom-printed and personalised products are made specifically to your order, they are not eligible for return or refund on the basis of change of mind once production has started or the digital proof has been approved. This does not affect your right to a reprint or refund where the item is defective or does not match the approved proof, as described below.

4When You're Entitled to a Reprint or Refund

You are entitled to a free reprint or a refund where:

• The item arrives damaged or defective due to a production or handling error on our part
• The item significantly differs from the approved proof (wrong item, size, quantity, or specification not matching what you approved)
• The item is lost in transit and cannot be located by our delivery partner

5What's Not Covered

Refunds or reprints do not apply to:

• Errors present in artwork or specifications you supplied or approved (spelling, layout, low-resolution images, wrong colours in your file, etc.)
• Minor colour variation between screen display and the final printed product, within normal industry tolerance
• Change of mind after a proof has been approved and production has started
• Delays caused by circumstances beyond our control (see Force Majeure in our Terms & Conditions)
• Items already used, altered, or damaged after delivery

6How to Request a Reprint or Refund

Contact us within 7 days of delivery with your order number, a description of the issue, and clear photos of the item received. We will review your claim and respond within 2 business days. Where a claim is approved, we will offer a free reprint as the primary remedy; a refund will be issued where a reprint is not possible or not preferred.

7Refund Method & Timeline

Approved refunds are issued to your original payment method via Paystack, or to the bank account used for transfer payments. Refunds are typically processed within 3 business days of approval, though it may take a further 5-10 business days for the funds to reflect, depending on your bank or card issuer. Delivery fees are refunded only where the fault was ours (defective item, our error, or lost shipment).

8Bulk & Corporate Orders

For bulk and corporate orders, any defect or discrepancy affecting only part of a shipment will be remedied for the affected units only, via reprint or partial refund, unless the entire order is affected by the same production issue.

9Contact Us

To start a return, reprint, or refund request, email info@marvelousmikepress.com, call/WhatsApp +234 803 422 7900, or use the contact form on our website with your order number.